FAQ’s
Are your cleaning specialists insured and bonded?
Yes. All of our cleaning specialists are insured, bonded and they are covered by Worker’s Compensation (WCB) insurance in the unfortunate event they sustain a workplace injury. Verification will be provided upon request. Note: We also perform personal criminal record checks on all employees.
Are your cleaning specialists trained and are they qualified?
All of our cleaning specialists have experience and are trained in strict accordance with our company quality control procedures and guidelines.
Do I have to be home when you arrive?
No. This is your preference. The majority of our clients provide us with a key to access their residence. Note: All keys are coded and will not contain any personal or private information such as name or address in the event of loss or theft.
How often should I have my home cleaned?
After the first (initial) clean, we are able to accommodate a daily, weekly, bi-weekly or once per month frequency. It’s really your choice.
How many cleaning specialists will be cleaning my home?
Our teams typically consist of two or three cleaning specialists. Each home and customers individual needs will be accessed and considered during the initial consultation process.
Do you use my vacuum and or cleaning products?
We supply all of our own equipment and cleaning products. If you prefer, we would be happy to utilize your “built-in” (central) vacuum system or any of your own special cleaning products.
Do you utilize cloths or sponges when cleaning my home?
We utilize micro-fiber cloths to perform all cleaning. Note: we always utilize fresh clean and sanitized cloths for each residence that we clean.
Do you utilize harsh chemicals to clean my home?
No. Our products are all environmentally safe and biodegradable.
Do I have to prepare anything before you clean my home?
It is to your advantage to have things organized as much as possible in order for us to access all areas of your home in an effective and efficient manner.
What days are your services available?
Our (standard) work week is Monday to Friday. Should the need arise, or in an “emergency” or “special situation” we would be happy to accommodate an evening or weekend appointment request. Note: Special rates would apply.
What are your hours of operation?
Our (standard) hours of operation are Monday to Friday 8:00 AM to 5:00 P.M.
Will I always have the same cleaning specialists?
When you schedule cleaning on a recurring basis, we make every reasonable effort to ensure that we deploy the same cleaning specialists. With that said, this is not always possible in the event of sickness or scheduled holidays.
No. All we ask is that you provide us with the courtesy of 48 hours notice for re-scheduling and or cancellation of services. There are no penalties or fees charged for re-scheduling or cancellation. Note: Should you fail to provide us with notice in accordance with our (48 hour) policy, you will be invoiced for the full amount of the service that was scheduled to be provided.
All of our cleaning specialists love pets. Upon making a formal commitment with our company we will obtain your pet’s name(s) and place them on your file so that our cleaning specialists can address your pet(s) by their name(s). Any special instructions regarding your pet(s) will also be included in your personal file and conveyed to our cleaning specialists.
Tipping is not necessary, however, it is considered as a good gesture and a great way to say “Thank You” to your loyal and trusted cleaning specialist. Please note: your appreciation does not necessarily need to be not be in monetary form. A testimonial letter or a friendly note from you expressing your appreciation is more than sufficient.